Recent Posts
A power-packed brand templating platform designed to propel your organization forward & empower everyone to build on-brand
6 min
Stats that prove the value of customer experience
The customer experience (CX) is a critical part of your overall business strategy. Creating a memorable customer experience trickles down and impacts customer service, marketing departments, and (more importantly) your bottom line. Customer experience statistics If you’ve been wondering whether or not investing in the customer experience is worth your time and money, look no further than […]
5 min
How to create a great digital customer experience
The digital customer experience is the quality and sum of all digital interactions a consumer encounters with a company. This includes the company’s brand, products and services. Unfortunately, some companies are still struggling to achieve a productive digital experience. Good digital experiences can lead to more sales, more loyalty and even more customers. On the […]
7 min
9 ways to improve the customer experience
Customer experience — the summation of every interaction a customer has with your brand — is critical. A great customer experience translates into satisfied customers, therefore boosting customer retention, improving the reputation of your business and elevating your bottom line. Today’s brands have to develop a trusting relationship with their customers to continue to grow, and the […]
5 min
How to improve patient experience
Few things are more stressful than trying to navigate the healthcare system, and if patients have a bad experience on top of that, it adds to their stress and can even slow the healing process. While providers are primarily focused on health outcomes, a focus on improving patient experience is equally important. Why patient experience […]
5 min
How to measure customer experience
With so much competition for a customer’s attention and loyalty, creating a positive customer experience has become a top priority for brands and businesses. Great customer experiences can ultimately lead to business growth, but some businesses struggle to accomplish a well-curated experience for their consumers. Taking the time to track and benchmark customer experience metrics can make […]
15 min
A curation of every Coronavirus resource
As Coronavirus has spread, the number of people and businesses willing to step up and help has been impressive. Yet, keeping track of every free service and product has been overwhelming for our team. Rather than lose track of all of the resources & ideas passed via Slack and email, we’ve curated a list of […]
6 min
7 great customer experience examples
Why the customer experience matters Existing in today’s business world requires much more than simply producing a product or service for people to buy. So much of it comes down to creating a great customer experience (CX). In fact, the vast majority of buyers are willing to pay more for a better customer experience and more than 62% […]
5 min
Free business continuity plan template
Author’s note: At the end of the day, we want this blog post to offer a little bit of reprieve. And, if we’re being honest, we hope it’ll make you laugh a little too. Because we could all use a little laughter in our lives. Stay tuned for a comprehensive download on everything that entails creating a BCP, […]
4 min
How to host a webinar
Webinars don’t have to be a slide presentation snoozefest. In fact, they’re a great option for creating cost-effective content and harnessing the sales leads of your dreams. Hosting a webinar is fairly simple… it’s getting people to come that you’ll have to spend more time on. We’ll tell you how to host a webinar and […]
